As part of our ongoing efforts to support you, Creative is happy to introduce the MP3 Player Recovery Tool, a program that resolves the majority of player problems quickly.

One click is all it takes to update your player to the latest available firmware, and to give your player a clean bill of health.

BEFORE YOU START

1. Check that the MP3 Player Recovery Tool supports your player.
2. Ensure that you are using Windows XP® Service Pack 2 32-bit, Windows XP Professional x64 Edition or Windows Vista™ (32-bit or 64-bit version).
3. Back up the contents of your player, if possible, as recovering your player may require it to be re-formatted, erasing all content.
4. Make sure your player battery is at least 50% charged.
5. Detailed usage instructions are available in our Knowledge Base.
    
   Click here if you require further information/assistance.

ZEN X-Fi 16GB/32GB Wireless LAN
ZEN X-Fi 8GB
ZEN Mozaic
ZEN
ZEN Vision W 30GB/60GB
ZEN Vision *
ZEN Vision:M 30GB/60GB
ZEN Stone Plus with Speaker
ZEN Stone Plus
ZEN Stone with Speaker
ZEN Stone
ZEN V Plus
ZEN V (Video)
ZEN V
ZEN Micro Photo *
ZEN Nano Plus
MuVo T200
MuVo T100
MuVo V200
MuVo V100
MuVo Micro N200
MuVo TX SE
MuVo TX FM
MuVo TX
MuVo Slim *
DMP FX100 *

* Windows XP only